KNOX
K
X
THE PROCESS
First meeting (ideally on site) - Free of charge
Client to inform Knox how many of the four services they wish to use
Client to complete short Knox survey send images and pintrest looks that they like this will trigger a look book built by Knox (chargeable) the estimate will be based on this.
Agreement drawn up and deposit of 2% of overall estimated cost to be invoiced to client to trigger quoting research this amount is held
and be will offset against he first deposit (time is not included in this deposit and will be charged separately)
Once the building quote has been generated by Knox a contract will be presented to the client. If Knox is managing the build there will also be a contract for this
Interior design and design do not carry a contract. All items bought for a project are paid fully upfront and time is billed monthly due on receipt.
Building Works are payable on a monthly basis. The timeframe in months for the job is divided into the total amount to determine the monthly payment figure
Knox will send the spreadsheet via email and if possible by hand printed to the client monthly. Any extras sanctioned by the client will be highlighted in red. The client
will have seven days to flag any concerns, post the seven days this entries will be no longer highlighted and no response will be taken as acceptance.
The monthly building payments will be based on targets (the management fee is excluded from this)
The final months building payment is billed at 50% with the final 50% due to be paid after a 3 month snagging period. There are two moments during the 3 months to
submit snagging by the client outside of the list submitted by Knox on the completion of the building on commencement of snagging period.
VAT REGISTERED
The Knox Design Process
First meeting (ideally on site) - This is free of charge
Post this meeting a summary of what Knox has understood to be the basis of the project is sent via email with terms and conditions. The client will need to reply to this email accepting the terms. Alongside this the client needs to send a Pinterest link to the looks that they like and if they are not sure we of course can set this into motion.
Once the overall look has been agreed via imagery Knox will develop a look book and a quotation. This process involves a lot of work and comes at a cost of £8000+VAT, half of this is refundable against the first Knox Invoice. If the project is a design and build this is done in two stages. The first stage being the fittings and fixtures as we call it the bones of the renovated project, this will also involve all trades associated. The second phase is soft furnishings, furniture, designer lighting and accessories.
Once the client has checked the quotations and any changes have been made and agreed a start date will be set and time plans generated for all. A contract will be signed directly with the builder and a payment schedule will be arranged. At this stage we like our clients to ideally download the Houzz app as this will give the ability to look and check on the progress of all on a daily basis.
Knox Interior design and design do not carry a contract we work on trust, there is a signature feature on our quotation system. All items bought for a project are paid fully upfront. Time is billed monthly and due on receipt.
Any extras requested or discussed with or by the client will be confirmed in writing. The client will have five working days to flag any concerns, post the five working days, no response will be taken as acceptance.
Knox will photograph the property in detail and flag any snags at the end of the project and the client will have two weeks from this point to also create a snag list if any. This will all be addressed at the 12 week point post handover.
VAT REGISTERED